The mole question goes to the chat window first
A changing spot used to start with a phone call or a referral. Now it often starts with a typed question, and the AI answers in sentences with practice names in them. Patients learned five letters for a worrying mole. Each one turns into a different question. Tap a letter.
A is for asymmetry: one half doesn't match the other.
"One side of my mole looks different from the other. Is that something to worry about?"
The AI explains the rule and says to see a dermatologist. It names practices whose skin-check pages it could read.
the condition question
B is for border: ragged, notched or blurred edges.
"The border of my mole is blurry. Would a dermatologist cut it out, and does a biopsy scar?"
Worry turns into a procedure question. The AI borrows from whichever practice explained biopsies plainly.
the procedure question
C is for color: more than one shade in the same spot.
"My mole has two colors in it. Is getting it checked even covered by insurance?"
Fear and budget arrive together. A practice that says plainly what's covered gets repeated.
the insurance and cost question
D is for diameter: bigger than a pencil eraser.
"How often should I actually get a full-body skin check?"
The screening question, and the visit that brings patients back every year.
the prevention question
E is for evolving: it changed, and change is the biggest warning sign.
"This spot looked different last summer. Who near me can look at it this week?"
Now the question is who to see, and how soon. This is where the AI names practices.
the provider question, where the visit gets decided