The short version
We fix or refund a one-time product that doesn't arrive, arrives broken, or isn't what its page described. Monthly plans run to the end of the month you've paid for, and we don't refund partial months. We won't refund anything because an AI engine didn't name you afterward, because nobody can promise that.
Free AI Check
The Free AI Check is $0 and needs no card, so there's nothing to refund.
Search & Ask Workup
$450, one time. That covers one location. +$100 per extra location, up to five. Add-on sections are shown with their prices on the order page before you pay. The Workup is charged when you order.
If your Workup doesn't arrive, arrives broken, or isn't what the page described, write to us within 30 days of delivery and we'll fix it or refund it.
Answer Kit
$350, one time. The Answer Kit is charged when you order.
If your kit doesn't arrive, arrives broken, or isn't what the page described, write to us within 30 days of delivery and we'll fix it or refund it.
AEOptim Visibility
Visibility Monitor, $350 a month. Visibility Standard, $950 a month. Visibility Pro, $1,450 a month. Plans bill monthly in advance and renew until you stop them. You can stop from "Manage billing" in your dashboard or by writing to us. When you stop, your plan runs to the end of the month you've already paid for, and we don't charge again.
We don't refund partial months. If you move to a lower plan partway through a month, the change is prorated on your next bill rather than refunded. If we close your account without cause, we refund the unused part of the current month.
Extra pieces of work and dashboard extras
Extra work: 10 more pieces for $100. They carry over while your plan is live. They aren't money on deposit and can't be cashed out. Unused extra pieces aren't refunded.
The one-time extras in your dashboard are the Brand Kit ($350), a research refresh ($350), a full pull ($450) and an added series ($350). Each is charged when you buy it. If one doesn't arrive, arrives broken, or isn't what its button described, write to us within 30 days of delivery and we'll fix it or refund it.
What we don't refund
We won't refund a product or a month because an AI engine didn't name you afterward. We tell you up front that nobody can promise that outcome.
How to ask
Write to human@aeoptim.com or call 313-288-2295, and include your order email or the link from your delivery email. A person reads every message. Approved refunds go back to the card you paid with, through Stripe.
Changes to this policy
If we change this policy, the date at the top changes and we say what changed. A change never takes away a refund for something you bought before it.
- October 1, 2026: First version. The refund terms moved here from our Terms & Conditions.
AEOptim, a Web Everything company. 950 Ann St. #103, Birmingham, MI 48009. Related pages: Terms & Conditions, Privacy Policy, Cookie Policy, Accessibility.