The commitment
We work with practices and firms whose job is serving everyone who comes to them. Our own site should do the same. The standard we hold it to is the Web Content Accessibility Guidelines, version 2.2, Level AA, and we treat a gap against it as a defect to fix.
What we tested on the rebuilt site
- Lighthouse accessibility. Sampled pages (the homepage, AEOptim Visibility, the mental health page and a specialty page) scored 100 in Google Lighthouse's accessibility audit on September 27, 2026. An automated score catches a lot, but not everything, so we didn't stop there.
- Keyboard. Links, buttons, menus, form fields and the phone menu can be reached and used without a mouse. A skip link is the first thing focus lands on. Menus open on click, Enter or Space, report whether they're open, and close with Escape.
- Screen reader labels. Every form field has a visible label that names it, and form status messages are announced to screen readers. Navigation areas are labeled so a screen reader can tell them apart. Headings run in order.
- Phone widths. Pages were checked at ten widths, from small phones up to wide desktop screens. The layout reflows to one column on a phone without sideways scrolling, and holds up when text is enlarged.
- Focus you can see. Links, buttons and fields show a clear outline when focused, in a color chosen for light and dark sections.
- Contrast. Body text meets the 4.5 to 1 ratio against the backgrounds we use.
- Reduced motion. If your device asks for reduced motion, the moving background marks stop and reveal animations finish at once.
- Text alternatives. Meaningful images carry descriptions. Decorative marks behind our sections are hidden from assistive technology so they don't add noise.
The gaps we know about
- No outside audit yet. Everything above is our own testing. Treat this statement as a good-faith account, not a verified one.
- Some content appears as you scroll. Blocks across the site are revealed by our script. If JavaScript is off, a rule in the page head shows everything. If JavaScript is on but our script fails to load, some blocks can stay hidden. We plan to remove that dependency.
- The bot check is a Cloudflare widget. Our forms use Cloudflare Turnstile, which we don't control. If it gets in your way, email us and we'll take your details or run the free check by hand.
- Order pages use a Google city field. The city suggestions on our order pages come from Google. You can ignore them and type the city yourself.
- Some older pages weren't part of the rebuild. The order, run and sample report pages keep their earlier design. They were not in the Lighthouse sample above, and we're checking them next.
- Long pages are dense. Some specialty pages carry a lot of content. We're still improving how they read for people who move by headings.
If something doesn't work for you
Tell us. Say which page you were on and what you were trying to do. If you're comfortable, tell us what you browse with. It often saves a round trip, but please write even if you'd rather not say.
We aim to reply within two business days with the fix or an honest timeline. If a fix will take a while, we'll get you the information or the result another way in the meantime, by email or by phone.
Another way in
Nothing we sell requires the website. If a form is a barrier, we'll take your details by email or phone, run the free check for you, and send the result in a format that works for you. Just ask.
How we keep this current
We check accessibility as each page is built, not as a pass at the end. A reported barrier is treated as a bug. When something on this page stops being true, because we fixed it or found something new, the page and the date at the top change.
Questions
Write to human@aeoptim.com or call 313-395-8171. A person reads every message.
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